ozw365 Privacy Policy

A Registration Data

B Identity Verification (KYC) Data

When you are required to complete identity verification, we may collect copies of the following documents:

• National Identity Card (NID) — front and back
• Passport biographical data page
• Driving licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method (e.g., screenshot of bKash or Nagad wallet confirming your registered mobile number)

Identity documents are processed by our secure verification team and are stored in encrypted format. They are not shared with third parties except where required for legal compliance or fraud investigation by a competent authority.

C Financial Transaction Data

ozw365 records the following financial data in connection with deposits and withdrawals:

• Deposit amounts, timestamps, and payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Withdrawal requests, amounts, and destination payment identifiers
• Currency (BDT) and converted amounts where applicable
• Transaction reference numbers issued by the payment provider

Full payment card numbers and mobile wallet PINs are never stored by ozw365. Payment processing is handled by certified payment intermediaries, and only anonymised transaction references are retained on our systems.

D Gameplay and Betting Data

We record data relating to your activity on the platform, including:

• Games played, bet amounts, and outcomes
• Sports events wagered on, odds accepted, and settlement results
• Session start and end times, session duration
• Bonus usage, wagering progress, and promotion redemptions

This data is used to manage your account, calculate winnings, apply responsible gaming controls, detect fraud, and improve the platform. Aggregate and anonymised gameplay data may be used for statistical analysis and product development.

E Technical and Device Data

When you access ozw365, our servers and analytics tools automatically collect certain technical data:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Referring URL and pages visited within the platform
• Session cookies and local storage identifiers
• Time zone (Bangladesh Standard Time, UTC+6, where applicable)

This data is used for security monitoring, fraud detection, and improving platform performance. It is not used to build individual advertising profiles.

F Customer Support Communications

When you contact our support team — via email, live chat, or any other channel — we retain records of those communications including the date, channel, content of messages, and any attachments or evidence shared. These records are used to resolve your query, train support staff, and maintain an audit trail of account-related decisions.

1 Account Operation and Service Delivery

We use your registration data and transaction history to create and maintain your account, process deposits and withdrawals, calculate and credit winnings, and deliver the core betting and casino services you have requested. This processing is necessary for the performance of our contract with you.

2 Identity Verification and Fraud Prevention

We use KYC data, device data, and transaction patterns to verify your identity, confirm your age eligibility, detect potentially fraudulent activity, and protect both you and other players from financial crime. This processing is necessary to comply with our legal obligations and to protect our legitimate business interests.

3 Responsible Gaming Monitoring

We analyse gameplay and session data to identify patterns that may indicate problem gambling behaviour, such as unusually long sessions, rapidly escalating bet sizes, or repeated failed self-exclusion attempts. Where such patterns are detected, we may proactively reach out with responsible gaming information or apply protective account restrictions. This processing serves the legitimate interest of player welfare and platform integrity.

4 Security and Platform Integrity

Technical and device data is used to detect account intrusions, prevent bot activity, investigate abuse reports, and maintain the security of the ozw365 platform. Where a security incident is suspected, we reserve the right to retain relevant logs for as long as is necessary to complete the investigation and any subsequent legal proceedings.

5 Marketing and Promotional Communications

With your explicit consent, we may use your email address or mobile number to send you promotional offers, bonus announcements, tournament invitations, and platform updates. You may withdraw your consent and unsubscribe from marketing messages at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect your ability to continue using the platform.

6 Legal and Regulatory Compliance

We may be required to process and disclose your personal data to comply with applicable laws, respond to enforceable requests from law enforcement or government authorities, resolve disputes, and enforce our Terms & Conditions. In such cases, the legal obligation to comply takes precedence over your data subject rights, although we will inform you of any such disclosure where we are legally permitted to do so.

1 Payment Processors

To process deposits and withdrawals, we share relevant transaction data (such as your mobile number for bKash/Nagad/Rocket verification, or card details for Visa/Mastercard transactions) with our certified payment processing partners. These partners are contractually bound to process your data solely for payment facilitation purposes and in accordance with applicable security standards.

2 Game Content Providers

When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and anonymised player identifier may be passed to the relevant provider's platform to load and operate the game. These providers do not receive your full name, payment details, or other personally identifying information beyond what is necessary to run the game session.

3 Identity Verification Services

We may use accredited third-party KYC and identity verification platforms to authenticate documents submitted by players. These providers process document images and extracted data under strict data processing agreements and are permitted to use the data only for the purpose of identity verification on behalf of ozw365.

4 Legal and Law Enforcement Authorities

Where required by applicable law or in response to a valid order from a competent court or government body, ozw365 may disclose personal data including account records, transaction histories, and communication logs. We will seek to limit such disclosures to the minimum data required to satisfy the legal obligation.

5 Technology and Hosting Infrastructure

Our platform operates on cloud infrastructure and may use third-party hosting, content delivery, and security services. These infrastructure providers act as data processors and handle your data only as directed by ozw365, under contractual data processing agreements that prohibit any independent use of your information.

1 How Long We Keep Your Data

ozw365 retains personal data for as long as your account is active and for a reasonable period thereafter to satisfy legal, regulatory, and dispute-resolution requirements. Specific retention periods are as follows:

• Account registration data and KYC documents: retained for a minimum of 5 years from the date of account closure.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting records: retained for a minimum of 2 years from the date of each session.
• Customer support communications: retained for 2 years from the date of resolution.
• Marketing consent records: retained for 3 years from the date of consent or withdrawal, whichever is later.

At the expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

2 Cookies and Tracking Technologies

ozw365 uses the following types of cookies on its platform:

• Strictly necessary cookies: Required for core platform functionality such as maintaining your logged-in session and remembering your language preferences. These cannot be disabled.
• Analytics cookies: Aggregate, anonymised data on how players navigate the platform. Used to improve usability. No personally identifying information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

ozw365 does not use third-party advertising cookies, social media tracking pixels, or any cross-site behavioural targeting technology. You may disable non-essential cookies via your browser settings; however, disabling strictly necessary cookies may impact the functionality of the platform.

3 Your Data Rights

As a data subject, you have the following rights with respect to your personal data held by ozw365:

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to our legal retention obligations.
• Right to restriction: Request that we limit the processing of your data in certain circumstances.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to withdraw consent: Withdraw marketing consent at any time without affecting your right to use the platform.
• Right to object: Object to processing based on legitimate interests where your individual circumstances warrant it.

To exercise any of these rights, submit a written request to [email protected] from your registered email address. We will respond within 30 calendar days. We may request additional verification to confirm your identity before actioning a request.

4 Changes to This Privacy Policy

ozw365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated via a platform notification at least 7 days before the updated Policy takes effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Continued use of the platform following the effective date constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically. Previous versions of this Policy are available on request by contacting our support team.